:root{
  --ink:#241f1d; --ink-soft:#4a423d; --muted:#7c7168;
  --paper:#f4f0e8; --card:#ffffff; --line:#e3d9c9;
  --teal:#0c6b5e; --teal-dark:#084d43; --teal-soft:#d6ebe6;
  --clay:#b4552f; --clay-dark:#8f3f20; --clay-soft:#f6e3d8;
  --gold:#d4a53a; --gold-soft:#f5ead0;
  --radius:14px; --shadow:0 6px 20px -12px rgba(40,30,20,.4);
  --font-head:'Lora',Georgia,serif; --font-body:'Nunito Sans',system-ui,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--font-body);background:var(--paper);color:var(--ink);line-height:1.55;font-size:15px}
h1,h2,h3{font-family:var(--font-head);margin:0}
a{color:var(--teal-dark)}
.muted{color:var(--muted)}
.muted-note{color:var(--muted);font-size:.9rem}

.pnav{display:flex;align-items:center;gap:14px;background:var(--ink);color:#fff;padding:0 18px;height:56px}
.pnav .brand{display:flex;align-items:center;gap:8px;font-family:var(--font-head);font-weight:700;font-size:1.1rem}
.pnav .brand .brand-logo{height:26px;width:auto;max-width:120px;object-fit:contain;border-radius:5px;display:block}
.pnav .brand .brand-name{color:inherit}
.pnav-tabs{display:flex;gap:2px;background:var(--card);border-bottom:1px solid var(--line);padding:0 12px;overflow-x:auto;position:sticky;top:0;z-index:20}
.pnav-tabs a{padding:13px 15px;font-weight:700;font-size:.9rem;color:var(--ink-soft);text-decoration:none;white-space:nowrap;border-bottom:2.5px solid transparent}
.pnav-tabs a:hover{color:var(--teal-dark)}
.pnav-tabs a.on{color:var(--teal-dark);border-bottom-color:var(--teal)}
.view-head{margin:2px 0 16px}
.view-head h1{font-size:1.5rem;color:var(--ink)}
/* Properties map + service-window filter */
.prop-controls{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:14px}
.field.inline{flex-direction:row;align-items:center;gap:8px;font-weight:700;font-size:.9rem;color:var(--ink-soft)}
.field.inline select{font-family:inherit;font-size:.9rem;padding:8px 10px;border:1.5px solid var(--line);border-radius:8px;background:var(--paper);color:var(--ink)}
.pm-summary{color:var(--muted);font-size:.9rem;font-weight:600}
.prop-map{height:320px;border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow);border:1px solid var(--line);margin-bottom:18px;position:relative;z-index:0;isolation:isolate;background:#dfe7e3}
.prop-next{font-size:.9rem;color:var(--ink-soft);margin:6px 0 10px}
.prop.dim{opacity:.5}
/* Service-plan e-sign review + accept */
.grumble-tag{font-family:var(--font-head);font-weight:700;color:var(--gold);font-size:.95rem;margin:0 0 4px;letter-spacing:.01em}
.plan-alert{display:block;background:var(--teal);color:#fff;border-radius:12px;padding:14px 18px;font-weight:800;text-decoration:none;margin-bottom:18px;box-shadow:var(--shadow)}
.plan-alert:hover{background:var(--teal-dark)}
.plan-offer{margin-top:12px;background:var(--teal-soft);border:1px solid var(--teal);border-radius:11px;padding:14px 16px}
.plan-offer.accepted{background:var(--gold-soft);border-color:#e6cf92}
.plan-offer.enrolled{background:var(--teal-soft);border-color:var(--teal)}
.plan-offer.enrolled .po-head{color:var(--teal-dark)}
.po-head{font-weight:800;color:var(--teal-dark);margin-bottom:6px}
.plan-offer.accepted .po-head{color:#7a5c15}
.po-terms{font-size:.95rem;color:var(--ink);margin-bottom:8px}
.po-agree{font-size:.85rem;color:var(--ink-soft);margin:0 0 12px}
.po-name-l{display:block;font-weight:700;font-size:.82rem;color:var(--ink-soft);margin-bottom:10px}
.po-name{display:block;width:100%;box-sizing:border-box;font-family:inherit;font-size:1rem;padding:11px 12px;border:1.5px solid var(--line);border-radius:9px;background:var(--card);margin-top:5px}
.po-err{color:var(--clay-dark);font-size:.85rem;font-weight:600;min-height:16px;margin-bottom:6px}
.leaflet-container{font-family:inherit}
.pnav .brand span{color:var(--gold)}
.pnav .spacer{flex:1}
.pnav .who{font-size:.88rem;color:rgba(255,255,255,.85)}

.wrap{max-width:860px;margin:0 auto;padding:22px 18px 70px}
.hero-card{background:linear-gradient(120deg,var(--teal),var(--teal-dark));color:#fff;border-radius:var(--radius);padding:22px 24px;margin-bottom:20px}
.hero-card h1{font-size:1.6rem}
.hero-card p{margin:4px 0 0;color:rgba(255,255,255,.9)}

.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;margin-bottom:18px;box-shadow:var(--shadow)}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}
.card-head h2{font-size:1.2rem}

.btn{font-family:inherit;font-weight:700;font-size:.92rem;padding:9px 16px;border-radius:9px;border:1.5px solid var(--line);background:var(--card);color:var(--ink);cursor:pointer;text-decoration:none;display:inline-block}
.btn:hover{background:var(--paper)}
.btn.primary{background:var(--clay);border-color:var(--clay);color:#fff}
.btn.primary:hover{background:var(--clay-dark)}
.btn.teal{background:var(--teal);border-color:var(--teal);color:#fff}
.btn.sm{padding:6px 12px;font-size:.84rem}
.btn.ghost{background:transparent}

.field{display:flex;flex-direction:column;gap:4px;font-size:.82rem;font-weight:700;color:var(--muted)}
.field input,.field select,.field textarea{font-family:inherit;font-size:.95rem;font-weight:400;color:var(--ink);padding:9px 11px;border:1.5px solid var(--line);border-radius:9px;background:var(--paper)}
.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-soft)}
.grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.grid .full{grid-column:1/-1}
@media(max-width:560px){.grid{grid-template-columns:1fr}}

.prop{border:1px solid var(--line);border-radius:11px;padding:13px 15px;margin-bottom:12px;background:var(--paper)}
.prop h3{font-size:1rem}
.prop .addr{color:var(--ink-soft);font-size:.92rem;margin:3px 0 8px}

.appt{display:flex;gap:12px;align-items:flex-start;padding:11px 0;border-bottom:1px solid var(--line)}
.appt:last-child{border-bottom:none}
.appt .when{min-width:120px;font-weight:800;font-size:.9rem}
.appt .what{flex:1}
.appt .st{font-size:.64rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase;padding:2px 9px;border-radius:999px;background:var(--line);color:var(--muted)}
.appt .st.done{background:#dcfce7;color:#166534}
.appt .st.scheduled{background:var(--teal-soft);color:var(--teal-dark)}

/* Support cases (read-only) */
.scase{border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:12px;background:#fff}
.scase:last-child{margin-bottom:0}
.scase-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.scase-no{font-weight:800;font-size:.95rem;color:var(--ink,#2b2b2b)}
.scase-top .st{font-size:.64rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase;padding:2px 9px;border-radius:999px;background:var(--line);color:var(--muted)}
.scase-top .st.case-open{background:var(--teal-soft);color:var(--teal-dark)}
.scase-top .st.case-in_progress{background:var(--gold-soft);color:#7a5c15}
.scase-top .st.case-resolved,.scase-top .st.case-closed{background:#dcfce7;color:#166534}
.sev{font-size:.62rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase;padding:2px 9px;border-radius:999px;background:var(--line);color:var(--muted)}
.sev-medium{background:#fef3c7;color:#92600a}
.sev-high{background:#ffe4d1;color:#9a3412}
.sev-urgent{background:#fee2e2;color:#b91c1c}
.scase-meta{color:var(--muted);font-size:.85rem;margin:6px 0 0}
.scase-narr{margin:10px 0 12px;white-space:pre-wrap;line-height:1.5}
.scase-updates{margin:0 0 12px;border-top:1px solid var(--line);padding-top:10px}
.scase-updates h4{margin:0 0 8px;font-size:.85rem;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
.scase-update{border-left:2px solid var(--teal);padding:1px 0 4px 10px;margin-bottom:8px;line-height:1.5}
.scase-update:last-child{margin-bottom:0}
.scase-update-when{color:var(--muted);font-size:.8rem;margin-top:2px}
.case-alert{background:var(--gold);color:#4a3708}
.case-alert:hover{background:var(--gold-dark,#caa53a)}
.photo-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;margin-top:10px}
.photo-grid img{width:100%;aspect-ratio:4/3;object-fit:cover;border-radius:9px;background:#ded5c6;cursor:pointer}
.pill{display:inline-block;font-size:.68rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:var(--teal-dark);background:var(--teal-soft);padding:2px 9px;border-radius:999px}
.save-state{font-size:.82rem;color:var(--muted)}
.notice{background:var(--gold-soft);border:1px solid #e6cf92;color:#7a5c15;border-radius:10px;padding:11px 14px;font-size:.9rem}

/* Billing drawer — right slide-in panel (mirrors the staff portal) */
.drawer-backdrop{position:fixed;inset:0;background:rgba(20,15,12,.45);z-index:60;opacity:0;pointer-events:none;transition:opacity .2s}
body.billing-open .drawer-backdrop{opacity:1;pointer-events:auto}
.drawer{position:fixed;top:0;right:0;height:100vh;width:min(420px,94vw);background:var(--paper);border-left:1px solid var(--line);
  box-shadow:-16px 0 44px -22px rgba(0,0,0,.55);z-index:61;transform:translateX(100%);transition:transform .24s ease;display:flex;flex-direction:column}
body.billing-open .drawer{transform:translateX(0)}
.drawer-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line);background:var(--card)}
.drawer-head h2{font-family:var(--font-head);font-size:1.3rem}
.drawer-sub{font-size:.82rem;color:var(--muted);margin-top:2px}
.drawer-close{background:none;border:0;font-size:1.15rem;color:var(--muted);cursor:pointer;line-height:1;padding:4px 6px}
.drawer-close:hover{color:var(--ink)}
.drawer-body{padding:16px 20px 40px;overflow:auto}
/* Billing: saved cards + Stripe card element */
.pm-h{font-size:.95rem;margin:0 0 10px;color:var(--ink)}
.pm-row{display:flex;align-items:center;justify-content:space-between;gap:10px;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:11px 13px;margin-bottom:10px}
.pm-row.is-default{border-color:var(--teal)}
.pm-info{font-size:.92rem;color:var(--ink)}
.pm-brand{font-weight:700}
.pm-exp{color:var(--muted);font-size:.82rem;margin-left:6px}
.pm-act{display:flex;gap:12px;flex-shrink:0}
.lnk{background:none;border:0;color:var(--teal-dark);font-family:inherit;font-weight:700;font-size:.82rem;cursor:pointer;padding:2px}
.lnk.danger{color:var(--clay-dark)}
.pm-add{margin-top:22px;border-top:1px dashed var(--line);padding-top:16px}
.pf-card-el{background:var(--card);border:1.5px solid var(--line);border-radius:9px;padding:12px 12px;margin:6px 0}
.pf-card-el.StripeElement--focus{border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-soft)}
.pf-err{color:var(--clay-dark);font-size:.85rem;font-weight:600;min-height:18px;margin:2px 0 8px}

.lightbox{position:fixed;inset:0;background:rgba(15,12,8,.9);display:flex;align-items:center;justify-content:center;padding:24px;z-index:50}
.lightbox[hidden]{display:none}
.lightbox img{max-width:100%;max-height:90vh;object-fit:contain;border-radius:8px}
.lightbox .x{position:absolute;top:16px;right:20px;width:40px;height:40px;border-radius:50%;border:none;background:rgba(255,255,255,.15);color:#fff;font-size:1.6rem;cursor:pointer}
.center{text-align:center;padding:60px 20px}
/* Service-agreement review + e-sign modal */
.sign-modal[hidden]{display:none}
.sign-modal{position:fixed;inset:0;z-index:70;display:flex;align-items:center;justify-content:center;padding:18px}
.sign-backdrop{position:absolute;inset:0;background:rgba(20,15,12,.5)}
.sign-panel{position:relative;background:var(--paper);border-radius:16px;box-shadow:0 24px 60px -20px rgba(0,0,0,.55);width:min(620px,96vw);max-height:92vh;display:flex;flex-direction:column;overflow:hidden}
.sign-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 20px;border-bottom:1px solid var(--line);background:var(--card)}
.sign-head h2{font-family:var(--font-head);font-size:1.25rem}
.sign-body{padding:16px 20px 20px;overflow-y:auto}
.sign-summary{background:var(--teal-soft);border:1px solid var(--teal);border-radius:10px;padding:10px 14px;font-size:.95rem;color:var(--ink);margin-bottom:12px}
.sign-contract{max-height:38vh;overflow-y:auto;border:1px solid var(--line);border-radius:10px;padding:14px 16px;background:var(--card);font-size:.86rem}
.sign-contract:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-soft)}
.sign-pay{margin:14px 0 4px;font-size:.92rem;color:var(--ink-soft);background:var(--paper);border:1px solid var(--line);border-radius:9px;padding:10px 13px}
.sign-pay.nocard{background:var(--gold-soft);border-color:#e6cf92;color:#7a5c15;display:flex;flex-wrap:wrap;align-items:center;gap:10px;justify-content:space-between}
.sign-pay-card{font-weight:700;color:var(--ink)}
.sign-agree{display:flex;align-items:flex-start;gap:9px;margin:14px 0 12px;font-size:.92rem;font-weight:600;color:var(--ink)}
.sign-agree input{width:18px;height:18px;margin-top:1px;accent-color:var(--teal);flex-shrink:0}
.sign-name-l{display:block;font-weight:700;font-size:.82rem;color:var(--ink-soft)}
.sign-name-l input{display:block;width:100%;box-sizing:border-box;font-family:inherit;font-size:1rem;padding:11px 12px;border:1.5px solid var(--line);border-radius:9px;background:var(--card);margin-top:6px}
.sign-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:16px}
.btn.sm{padding:7px 12px;font-size:.85rem}
/* "Review us on Google" CTA (invite only — no rating shown) */
.glink{display:inline-flex;align-items:center;gap:9px;font-weight:700;font-size:.92rem;padding:10px 18px;border:1.5px solid #dcdce0;border-radius:999px;background:#fff;color:#3c4043;text-decoration:none;transition:box-shadow .15s ease,transform .15s ease}
.glink:hover{box-shadow:0 6px 18px -10px rgba(0,0,0,.4);transform:translateY(-1px)}
.glink-g{width:18px;height:18px;flex-shrink:0;display:block}
.glink-g svg{width:100%;height:100%;display:block}

/* Prospect quote review */
.qr-list{margin:4px 0}
.qr-prop{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0;border-bottom:1px solid var(--line)}
.qr-prop:last-child{border-bottom:none}
.qr-prop-id b{font-size:1rem}
.qr-price{font-weight:800;white-space:nowrap}
.qr-price small,.qr-total small{font-weight:600;color:var(--muted);font-size:.7rem}
.qr-total{display:flex;align-items:baseline;justify-content:space-between;margin-top:10px;padding-top:12px;border-top:2px solid var(--line);font-weight:800;font-size:1.15rem}
.prospect-done{max-width:520px;margin:0 auto}
.prospect-done .hero-card{margin-bottom:16px}

/* Prospect quote — option chooser (good/better/best) */
.qr-options{display:flex;flex-wrap:wrap;gap:10px}
.qr-opt{flex:1;min-width:140px;display:flex;flex-direction:column;align-items:flex-start;gap:2px;font-family:inherit;padding:12px 16px;border:2px solid var(--line);border-radius:12px;background:var(--paper);color:var(--ink);cursor:pointer;text-align:left}
.qr-opt.on{border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-soft);background:#fff}
.qr-opt-label{font-weight:800;font-size:1rem}
.qr-opt-total{font-weight:800;color:var(--teal-dark)}
.qr-opt-total small,.qr-opt-label small{font-weight:600;color:var(--muted);font-size:.7rem}

/* Prospect quote — one-time services */
.qr-oneoff{margin-top:14px;padding-top:12px;border-top:1px dashed var(--line)}
.qr-oneoff-h{font-size:.8rem;font-weight:800;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);margin-bottom:6px}

/* Prospect quote — per-property detail breakdown */
.qd-prop{border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:12px;background:#fff}
.qd-prop:last-of-type{margin-bottom:0}
.qd-prop-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px}
.qd-prop-name{font-weight:800;font-size:1.02rem}
.qd-addr{margin:2px 0 0}
.qd-sec{margin-top:12px;border-top:1px solid var(--line);padding-top:10px}
.qd-sec-h{font-size:.72rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:6px}
.qd-line{display:flex;justify-content:space-between;gap:12px;padding:3px 0;font-size:.94rem}
.qd-line span:last-child{font-weight:700;white-space:nowrap}
.qd-cov{list-style:none;margin:0;padding:0}
.qd-cov-item{padding:5px 0;border-bottom:1px dashed var(--line);font-weight:700;font-size:.94rem}
.qd-cov-item:last-child{border-bottom:none}
.qd-addon{font-size:.6rem;font-weight:800;text-transform:uppercase;letter-spacing:.03em;background:var(--gold-soft);color:#7a5c15;padding:1px 7px;border-radius:999px;vertical-align:middle}
.qd-details{list-style:none;margin:4px 0 0;padding:0 0 0 14px}
.qd-details li{font-weight:400;font-size:.86rem;color:var(--muted);padding:1px 0;position:relative}
.qd-details li::before{content:"–";position:absolute;left:-12px;color:var(--muted)}
.qd-notes{font-size:.92rem;color:var(--ink-soft,#4a423d);white-space:pre-wrap;line-height:1.5}

/* Quote-detail photos + lightbox */
.qd-photogrp{margin-top:8px}
.qd-photogrp:first-child{margin-top:0}
.qd-photogrp-h{font-size:.8rem;font-weight:700;color:var(--ink-soft,#4a423d);margin-bottom:5px}
.qd-shots{display:flex;flex-wrap:wrap;gap:8px}
.qd-shot{padding:0;border:1px solid var(--line);border-radius:8px;overflow:hidden;background:#fff;cursor:zoom-in;width:88px;height:88px;flex:0 0 auto}
.qd-shot img{width:100%;height:100%;object-fit:cover;display:block}
.qd-shot:hover{border-color:var(--gold,#c8912a)}
#qd-lightbox{position:fixed;inset:0;z-index:4000;background:rgba(20,16,12,.86);display:flex;align-items:center;justify-content:center;padding:24px}
#qd-lightbox[hidden]{display:none}
#qd-lightbox img{max-width:96vw;max-height:90vh;border-radius:10px;box-shadow:0 12px 40px rgba(0,0,0,.5)}
#qd-lb-close{position:absolute;top:14px;right:18px;font-size:2rem;line-height:1;background:none;border:none;color:#fff;cursor:pointer;padding:6px 12px}
body.qd-lb-open{overflow:hidden}